Privacy policy

Last updated: April 21, 2026

ESRA KAYIRA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact details, such as your name, billing address, shipping address, phone number, and email address
Payment and transaction information, such as payment method, payment confirmation, and order details
Account information, such as your login details, preferences, and settings
Purchase activity, such as items viewed, added to cart, purchased, returned, or exchanged
Communications, such as messages you send to us through email or customer support
Device and technical information, such as your IP address, browser type, device information, and network connection
Usage information, such as how you browse and interact with our website and Services

How We Collect Your Information

We may collect personal information:

directly from you, when you place an order, sign up to receive emails, contact us, or create an account
automatically through cookies and similar technologies when you use our website
from service providers who help us operate our store, such as payment, shipping, analytics, and technology providers
from third-party partners where permitted by law

How We Use Your Personal Information

We use your personal information to:

process and fulfill your orders
arrange shipping, returns, and refunds
provide customer support
manage your account and preferences
improve our website, products, and services
send service-related communications, such as order confirmations and shipping updates
send marketing emails if you have subscribed to receive them
detect, prevent, and investigate fraud, misuse, or illegal activity
comply with legal obligations

Legal Bases for Processing

If you are located in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases, where applicable:

Performance of a contract — for example, to process your order, deliver products, and manage returns
Consent — for example, when you subscribe to marketing emails
Legitimate interests — for example, to improve our services, prevent fraud, and maintain website security
Legal obligations — for example, to comply with tax, accounting, or other legal requirements

How We Share Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our Services, including:

Shopify, which powers our online store
payment providers
shipping and delivery partners
technology, analytics, and customer support providers
marketing service providers, where permitted by law or based on your consent

We may also disclose your information:

where required by law or legal process
to protect our rights, property, customers, or Services
in connection with a business reorganization, merger, or sale

Shopify

Our store is hosted by Shopify. Information you provide to us may be processed by Shopify in order to provide and improve the Services.

You can read more about how Shopify handles personal information in the Shopify Consumer Privacy Policy:
http://privacy.shopify.com/en

You can also manage certain privacy-related requests through Shopify’s Privacy Portal:
http://privacy.shopify.com/en

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, improve your experience, understand how visitors use our site, and support marketing and analytics.

You can control certain cookie preferences through your browser settings or any cookie banner we make available on our store.

Marketing Communications

If you subscribe to our newsletter or otherwise opt in to receive marketing, we may send you promotional emails about products, updates, or offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails. Even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order updates.

Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy or security practices of those third parties, and we encourage you to review their policies before providing them with personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can delete it.

Data Retention

We retain your personal information only for as long as necessary to provide our Services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to:

access the personal information we hold about you
request correction of inaccurate personal information
request deletion of your personal information
request restriction of processing
object to certain types of processing
withdraw consent where processing is based on consent
request a copy of your personal information in a portable format

To exercise any of these rights, please contact us at:
info@esrakayira.com

We may need to verify your identity before processing your request.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries outside your own. Where required, we take appropriate measures to ensure that such transfers comply with applicable data protection laws.

Complaints

If you have any questions or complaints about how we handle your personal information, please contact us at info@esrakayira.com

If you are located in the European Economic Area, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or operational needs. Any updates will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us at:

ESRA KAYIRA
Email: info@esrakayira.com

For the purposes of applicable data protection law, ESRA KAYIRA is the data controller of your personal information.